Shipping & Local Delivery & Local Pick Up

All orders ship from our St. Albert, AB location. You will recieve an email with tracking information when your order has shipped. After receiving your shipping confirmation please allow 24 hours for the shipment status to update.

ORDER PROCESSING

All orders are processed on the next business day. Orders placed on Friday will begin processing on the following Monday. We strive to ship all orders within 48 hours.

For in store pick up orders please call ahead to confirm your order is ready for pick up before coming down to the store. An email confirmation is required in order to pick up your purchase. 

Please note for grill pick ups, the client is responsible for finding a proper sized vehicle to transport the grills. We do NOT recommend transporting grills on their side. Once a grill has been loaded into your vehicle we are not liable for any damages during transport. We can provide you with the box dimensions and weight at the time of purchase if needed. 

For Grill Orders: If you live outside of our local delivery radius please contact us  to generate a shipping quote to your specified address. 

Transit Time: Please expect 3-7 business days transit time within Canada. Delivery times do not include weekends or holidays.

 

FREE SHIPPING:

We reserve the right to select the carrier used and are unable to accommodate 3rd party freight collection.  We cannot guarantee that a free shipping option will be available to your shipping address.  

Free shipping for grills is limited to grill purchases over $1000 & to Major hubs within Alberta only. Grills on sale may not qualify for free shipping.

 

Liability Disclaimer for Shipments with Route Package Protection

At Backyard Grills Inc., we are committed to ensuring that your experience with us is as smooth as possible. For shipments that are covered by "Route Package Protection," please be aware that Backyard Grills Inc. is not liable for any loss, damage, or theft that occurs after the package has been handed over to the carrier. "Route Package Protection" is designed to offer coverage for such incidents, and any claims or issues related to lost, damaged, or stolen packages should be directed to the Route Package Protection provider. By opting for this protection, you acknowledge and agree to this policy.

Backyard Grills Inc. is not responsible for any damage, loss, or theft of shipments if the customer opts out of our 'Route Shipping Protection' service. We strongly recommend selecting this protection at checkout to ensure coverage and peace of mind for your order.

Thank you for your understanding and cooperation.